RETURN & WARRANTY POLICY

RETURN POLICY:

If you are not completely satisfied with a product purchased from www.horusscooters.com, you may return it within 30 days of the delivery date for refund if qualified (eligibility conditions listed below). Defective items may be returned within 6 months of the delivery date. www.horusscooters.com will either repair or replace defective products at no charge, using new or refurbished replacement parts are our discretion. Replacements may be different but functionally equivalent models. All shipping, handling, and insurance charges are additional and non-refundable. Normally, all returns for non-defective reasons (e.g. customer changed mind) are subject to a 15% restocking fee, minimum $6.95. This fee does not apply to defective product returned within the www.horusscooters.com warranty period. For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to www.horusscooters.com are the responsibility of the customer. To get an RMA number please mail customer service at support@horusscooters.com. This is required to ensure proper crediting of your account. We cannot accept returns without an RMA number. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.

WARRANTY POLICY:

Each Order comes with a 6 Month manufacturer warranty against mechanical defects (limitations and terms below). At the time of purchase or within 7 days after your purchase, you can add a 1-Year Accidental Damage Warranty to your order. This will cover accidental damage only. Neither warranty covers water damage.

This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for 6 months from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser.will either repair or replace the product at no charge, using new or refurbished replacement parts are our discretion. Replacements may be different but functionally equivalent models. This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance. Items returned for refund must be returned within 30 days from delivery. Under no circumstances will we issue refunds after 30 days.

REPLACEMENT EXTENDED WARRANTY:

All replacement products are covered by the standard warranty starting at the date of original delivery. If for various reasons the replacement procedure extends beyond the warranty period, we at our discretion will extend the warranty coverage on such replacement up to an additional 30 days. Please be advised that this extended warranty is final and any additional extensions are non-negotiable.